You already have an account with us but you’re using it online for the first time? Great. Here’s how you access your account online.
Locate your account number and PIN. If you don’t have these, you can reset your account through the Forgot Password options when logging in.
Enter your account number and PIN, when prompted, enter your email address and create a password. Your account is now activated online!
Your email address and password can now be used online via desktop or mobile when accessing your account.
For Google Pay, just save to your phone. Tap ‘Save to phone’ and your pass will save to your Google account. You can access your ticket(s) in the Google Pay App on event. Your ticket can be found in your GPay app on your phone.
You can always access your ticket via your account on the mobile browser, but we encourage you to use your mobile wallet and download your ticket in advance to save you time.
Tap the ‘Add’ button to add your tickets to your Apple Wallet. On event day, your iPhone will notify you on your home screen with a quick access notification icon. Your ticket can be found in your Apple Wallet.
Once you have reviewed that the recipients phone number or email address and ticket information are correct, click “Transfer Tickets” or "Confirm" at the bottom of the screen.
You will see a confirmation screen once the transfer has been sent. The recipient will have 48 hours to accept the transfer, if sent via your mobile device.
Click on the icon(s) to Add to Your Apple Wallet or Google Pay.
Click “Add” to save to your Apple Wallet or “Save” to save the ticket to your Google Pay Account.
Yes. You can view all of your tickets by swiping left or right on your smartphone. We highly encourage you to transfer a ticket to each member of your party to allow for the easiest entry and access throughout the venue.
Tickets will no longer include a print-at-home option. This decision was made to protect the integrity of your tickets and prevent fraud and counterfeit issues.
You’ll need to transfer a ticket to each member of your party. This allows you and your guest(s) to arrive at the venue at your own convenience. Once the ticket transfer offer has been sent to your guest(s), they will receive an e-mail instructing them to accept the tickets and add it to their mobile wallet.
Yes, the person receiving your tickets will need to log into (or establish) an account to complete the transfer, but they do not need to have one prior to the transfer and it is free to create an account to accept transferred tickets. By logging into or establishing an account to receive a transferred ticket, our ticketing staff will have a record of the original ticket buyer and transfer to be able to assist the ticket holder should any issues arise with the tickets on the day of the event.
We understand there can be many questions, and we’re here to help! Contact a member of our ticketing team as soon as possible to answer your questions.
We recommend making sure your mobile device is fully charged on event day and downloading your tickets to the Apple or Google wallet, however there are options if a problem arises. You can come to the ticket window, present an ID and we will be able to print your tickets. NOTE: This will work as long as the tickets have not been transferred multiple times, as the ticketing staff will need to confirm the original ticket holder in order to print tickets. This process will invalidate any digital tickets, so only the printed tickets will grant admission to the event.
To eliminate fraudulent tickets we highly discourage sharing screenshots of digital tickets. Sharing tickets as screenshots can cause the recipient a problem on event day. By forgoing the transfer process available through My Account we lose the tracking ability of the digital tickets and will be unable to assist anyone other than the original ticket holder should an issue arise.
Yes, it is free to create an account to accept tickets that have been transferred to you. By logging into or establishing an account to receive a transferred ticket, our ticketing staff will have a record of the original ticket buyer and transfer to be able to assist the ticket holder should any issues arise with the tickets on event day.
No, as long as your tickets were bought together (i.e. not in different orders) you will be able to download the group for each event together and then save the tickets to your mobile device. Once you get to the gate, you will have to scan each QR code, but you should be able to do that just by swiping on your mobile device between each scan.
However, if you placed multiple orders for tickets (i.e. two or more different sections) you will have to download the digital tickets to your mobile device for each order separately.
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