$14 HR

SUMMARY

Responsible for ticket sales for shows or events by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES – include the following. Other duties may be assigned.

Opens and or closes ticket window as required.

Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.

Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.

Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.

Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.

Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.

Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.

Files various records and reports. Performs related clerical work as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND WORK EXPERIENCE

High school diploma or general education degree (GED)

1 to 3 months related experience and/or training

Or equivalent combination of education and experience

Box office or guest services background preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to use hands to handle and count coins and currency.  Specific vision abilities required by this position includes close vision.

SKILLS AND ABILITIES

Ability to count money, make change accurately

Ability to listen and follow instructions

Ability to input data into a computer to record sales transactions

Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information

Good problem solving skills and organizational ability

Ability to work independently and as a member of the team

Good customer service skills and sense of public relations

COMPUTER SKILLS

To perform this job successfully, an individual should have some knowledge of computers. Experience in computerized ticket systems preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

No certifications are required.  Successful completion of background check may be required.  Must be bondable if this becomes a requirement in the future.

OTHER QUALIFICATIONS

Ability to work with minimal supervision.

Ability to work flexible hours; daytime, evening, weekends and holidays, as needed; including event on-sales and outlet support.

Must be able to speak, read and write English.

Must have professional attitude and appearance.

Wage: $14 HR

Responsibilities

• Provide exceptional customer service and assistance to all guests
• Greet and scan tickets as guests enter the building
• Greet and usher guests to their seats.
• Provide directional assistance to guests throughout facility
• Control and monitor all access to all restricted areas for events
• Provide a safe and secure environment for the Nampa Civic Center
• Report actual/suspected violations of NCC policies, procedures, rules or regulations to your supervisor.
• Complete an incident report on a timely basis, as required
• Ensure emergency exits are clear at all times, and assist guests with special needs exit safely
• Act as a member of the emergency evacuation team by directing guests to emergency exits
• Move around to various positions/locations as event needs
• Hand out materials to guests as needed for events
• Follow all event procedures and safety standards
• Provide excellent customer service assistance to all clients
• All other duties assigned by Guest Services Manager or Supervisor

Qualifications

• High school diploma or equivalent preferred
• Must have a demonstrated ability to function in a fast paced, high-pressure environment
• Customer service experience and exceptional customer service, communication skills.
• Comfortable working with the public with an outgoing and friendly personality
• Ability to communicate clearly and concisely in the English language
• Ability to work both independently and as part of team, remaining flexible in your role
• Ability to work flexible schedule including long hours, nights, weekends and holidays.
• Ability to work 2 Events a Quarter at the Nampa Civic Center.

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

• While performing duties of this job, the employee is frequently required to multi-task under time limits and in high pressure situations.  Position requires frequent attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.  This position requires constant use of interpersonal skills with internal and external clients including: greeting, directing clients verbally and with visual cues towards various building locations. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients and determine optimal solution to their concern.  Employee must frequently work both independently and as part of a team.

Physical demands:

• While performing the duties of this job, the employee will frequently move about various areas of the buildings in the course of directing or escorting customers to their seats.
• Employee must frequently communicate in-person and via in-house radios with supervisors to exchange information.
• Employee may stand in one location for extended periods of time.
• Employee may occasionally be required due to business demands and event operations to lift and/or move up to 25 pounds.

Work environment:

• The duties of this position are performed primarily indoors.  Constant exposure to a moderate loud environment and frequently to constantly communicating with guests in a loud environment.  Frequent to constant exposure to crowded workspaces and crowded events with thousands of guests in attendance.  The employee is occasionally exposed to weather conditions by entrances prevalent at the time of events, jackets are provided.

Wage: $14.00 HR

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to deal tactfully and courteously with the public and demonstrate excellent customer service skills.
• Sets up stages, tables, chairs, public announcement system and other needs to client specifications for events and functions; cleans facility before and after events.
• Performs various tasks associated with the custodial profession, such as sweeping, moping, striping, waxing and buffing floors, cleaning restrooms; removes trash from facility; picks up trash outside of facility’s perimeter and maintains parking areas.
• Assists with load-ins and load-outs of equipment for concerts and events.

ADDITIONAL JOB DUTIES

• Knowledge of safety rules, regulations, procedures, and practices.
• Knowledge of facilities maintenance and repair and cleaning including industrial size cleaning equipment and practices.
• Ability to express ideas effectively and communicate effectively in oral and written forms.

PHYSICAL REQUIREMENTS

• Work requires the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects.
• Work requires climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word.

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma or equivalent.
• Valid driver’s license.
• Self-motivated and able to perform well with minimal supervision
• Must be at least 16 years old to apply