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Responsible for ticket sales for shows or events by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES – include the following. Other duties may be assigned.
Opens and or closes ticket window as required.
Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
Files various records and reports. Performs related clerical work as assigned.
This position does not have supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND WORK EXPERIENCE
High school diploma or general education degree (GED)
1 to 3 months related experience and/or training
Or equivalent combination of education and experience
Box office or guest services background preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to handle and count coins and currency. Specific vision abilities required by this position includes close vision.
Ability to count money, make change accurately
Ability to listen and follow instructions
Ability to input data into a computer to record sales transactions
Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information
Good problem solving skills and organizational ability
Ability to work independently and as a member of the team
Good customer service skills and sense of public relations
To perform this job successfully, an individual should have some knowledge of computers. Experience in computerized ticket systems preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
No certifications are required. Successful completion of background check may be required. Must be bondable if this becomes a requirement in the future.
Ability to work with minimal supervision.
Ability to work flexible hours; daytime, evening, weekends and holidays, as needed; including event on-sales and outlet support.
Must be able to speak, read and write English.
Must have professional attitude and appearance.
Wage: $14 HR
INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Wage: $14.00 HR
ESSENTIAL DUTIES AND RESPONSIBILITIES
ADDITIONAL JOB DUTIES
NECESSARY KNOWLEDGE, SKILLS AND ABILITIES
The Nampa Civic Center, managed by OVG360 (formerly Spectra), is a leader in sports, entertainment and venue management. We are dedicated to recruiting and developing individuals with the skills, experience, desire and values to contribute to the continued growth and success of our organization.
We value a customer-first, team player, mentality in an exciting, fast-paced work environment. Together we transform events into great experiences through creative entrepreneurship, innovative techniques and best-in-class service that touch every aspect of the live event experience. Through our expansive scope of integrated services and marketing expertise, we provide our partners with the best resources to generate revenue and drive the bottom line.
The Nampa Civic Center is a proud partner of OVG360 (formerly Spectra). OVG360, a division of Oak View Group, is a full-service venue management and hospitality company that helps client-partners reimagine the sports, live entertainment, and convention industries for the betterment of the venue, employees, artists, athletes, and surrounding communities. With a portfolio of more than 200 client-partners spanning arenas, stadiums, convention centers, performing arts centers, cultural institutions, and state fairs around the globe, OVG360 provides a set of services, resources and expertise designed to elevate every aspect of business that matters to venue operators. Service-oriented and driven by social responsibility, OVG360 helps facilities drive value through excellence and innovation in food services, booking and content development, sustainable operations, public health and public safety and more. Learn more at OakViewGroup.com.
OVG360 is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.
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